De Plaas Guesthouse in
Polokwane

De Plaas Guesthouse House Rules and Terms & Conditions

Deposits

All deposits and payments refunded are subject to a 20% handling fee. Cancellation fees apply irrespective of whether the required deposit has been paid. One remote control and set of keys are provided per unit. The cost of replacement keys and remote control is R200.00. We require a key deposit of arrival of R200 that will be paid back after the room is inspected and the key is handed in. Rooms must be locked and keys handed to the receptionist or deposited in the key box at the gate prior to departure.

Payments & Cancellations

A 50% deposit is required to secure bookings long in advance (60 days or longer before check-in). The balance can then be paid in cash or via the credit card machines on arrival. If preferred, an EFT can be made before arrival but it must be done 3 working days in advance to clear payment. If the booking is cancelled or modified up to 60 days before the date of arrival, 50% of the total price of the reservation will be charged. If cancelled later, or in case of a no-show, 100% of the total price of the reservation will be charged. Banking fees that may have been levied on the deposit will be deducted from the refund amount. Bookings that are being paid off monthly are non-refundable unless they are cancelled 3 months in advance, in which case the standard cancellation terms will apply. Internet transfers or bank deposits are the preferred method of payment. We do however have a card facility on site – to be prearranged. We do not accept cheques. The guest retains personal liability for the bill until the employer, agent, or person who made the reservation on his or her behalf has settled it.

Unforeseen Circumstances

De Plaas Guest House can’t be held liable for the following events or conditions that prevent us from fulfilling our obligation to guests. We will take all reasonable steps to minimise disruptions and discomfort to guests under these conditions.

• Unanticipated interruption to the electricity, eater, sewage to, from or on the guest house property.
• Industrial actions, civil uprising or criminal activity.
• Fire, frost, flooding, subsidence or any other force Majeure event.

Additional

In terms of Section 17(5) of the Consumer Protection Action 68 of 2008, no cancellation fee will be payable in the event of the death or hospitalisation of the person for whom, or for whom the benefit, the booking, reservation or order was made. De Plaas Guest House operates on a self-catering basis and is also a licenced restaurant and bar therefore we provide services such as lunch or dinner meals, personal laundry, functions, events and parties. This will be at an additional cost.

Persons over the age of 12 years are classified as adults. Check-in time is between 10:00 and 19:00 unless prior arrangements have been made. This is to enable the room to be prepared in time for new arrivals. Late checkouts may be charged for.

Please enquire about the availability of parking should you need to bring more than one vehicle per unit. We ensure that reasonable steps are taken to ensure the safety and security of guests (and your visitors on the property) and their possessions whilst, staying at De Plaas Guest House.

We, however, do not accept responsibility for any loss or damages. Therefore, please keep units locked at all times and place valuables in the safe provided. Guests are required to provide access to their own delivery services (r.g take away) using their gate remote control. The office is contactable from 07:00 to 19:00 on weekdays, weekends and public holidays. The after-hours contact number is 076 105 9920. De Plaas Guest House has two braai facilities. Please first enquire at reception before use. Please be considerate when it comes to noise levels. No loud music is permitted.

No noise/shouting is permitted at the swimming pool before 8 am or after 8 pm/ Do keep the pool gates closed at all times. Children are only permitted in the pool area with adult supervision. No fireworks are to be left off on or around the property.

Please be considerate when it comes to the use of the plumbing and electrical appliances. Smoking is ONLY permitted on the verandas and in the garden/outdoors. Kindly do not smoke in the rooms. Guests are liable for any loss or damages (excluding wear and tear) to the property of the establishment. Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.